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Launch checklist · Home & field services

Launch checklist for a HVAC contractor: from install day to the first full week.

Everything to do before, during and after your Clover goes live, in the order a HVAC contractor needs it.

✓ Installed by our team and supported by phone. Rates and equipment are quoted to your business.

On siteInstallation
QuotedTo your business
FreeRate review
PhoneSupport
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Before install day

At Merchant Fund Express, we set up Clover for launch checklist for a hvac contractor: the right devices, the features that matter in your workflow and on-site training for your staff.

Confirm where the Flex Pocket will sit and where power and the connection come from.
Photograph your current menu board or price list so items can be built from it.
Write down your top ten sellers and the modifiers each one needs, in the words your staff use.
Gather a recent processing statement for the free rate review.
Tell your team the date so nobody learns the system on a live service.

On install day

A Flex Pocket per van, invoicing for installs and a Station Duo or Mini at the office.

Printers and drawers are fired off to confirm they work together.
Items, prices and modifiers are built with you in the room.
Printers and drawers are fired off to confirm they work together.
Items, prices and modifiers are built with you in the room.

Your first service

HVAC demand is seasonal, with summer and winter peaks that stack emergency calls and maintenance-plan renewals.

Keep the support number on a card by the register.
Close out at your usual time and compare the report to the drawer.
Keep a second person next to the register for the first hour.

The first week

Taking one big payment at the end of an install puts the whole cost of parts on your own cash flow.

Tell us what your staff keep asking about so we can add training.
Review the item report and trim buttons nobody uses.
Look at tips by employee and confirm the payout matches.
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What your first day usually looks like

Dispatch

emergency vs scheduled calls are separated.

On site

diagnostics lead to a repair-or-replace quote.

Completion

the invoice is paid by card or link.

Close

maintenance plan renewals are reviewed.

Roles and permissions to set on day one

Technicians in trucks and a dispatcher. A handheld per truck.

The situation to prepare for

Large installs use deposits and progress payments.

How the catalog should be organized

Service calls, parts and installs are separate; maintenance agreements are recurring items.

For an HVAC company the maintenance plan is the engine: it smooths the seasons and feeds installs. Reporting plan renewals separately from repair calls shows how healthy the base is, and a replacement quote should be a deliberate step from a repair call, with the deposit and financing question handled before the crew is scheduled.

Why work with us

With Merchant Fund Express you deal with the people who set the system up. We come on site, train your team and stay reachable by phone, and our funding side is there if you later need capital or equipment financing.

Common questions

Can I take a deposit on an install?

Yes. Deposits and milestone payments can be invoiced and tracked against the job.

Can I bill maintenance plans?

At Merchant Fund Express, recurring billing tools can support plan renewals; we will confirm the best setup for your plans.

Who installs and trains my staff?

Our team installs on site, configures your items and trains your staff, then stays available by phone after launch.

Should I send a statement before I call?

It helps but is not required. A recent processing statement lets us compare your effective rate to what a Clover setup would look like for your sales mix.

Can I collect a deposit on an install?

Deposits are recorded as partial payments against the job, so a large install is committed financially before equipment is ordered.

Keep exploring

Ready to get set up with Clover?

Call Merchant Fund Express. We install it, train your staff and stay on the line after launch. Ask for a free rate review while you are at it.

Call (305) 384-8391
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