Clover feature · Personal services
A practical walk-through of loyalty and rebooking on Clover for lash studios: what happens, who does what and what to set up first.
✓ Installed by our team and supported by phone. Rates and equipment are quoted to your business.
Merchant Fund Express configures this Clover capability with your devices, menu and team, so it is working from the first shift.
Loyalty and rebooking turn a finished visit into the next one, by rewarding repeat clients and offering the next slot at checkout.
For a lash studio, the detail that matters is this: almost entirely card and wallet, with tips on screen. Clients often prepay a deposit and settle the balance after the service.
sets and fills are booked, and the first client's deposit is confirmed.
services run long, so checkout at the chair avoids a walk to the desk.
aftercare products are sold.
tips and rebookings are totaled.
Repeat clients are the steadiest income a lash studio has, and rebooking at the desk is the cheapest way to keep them.
A lash studio that asks for the next visit before the client leaves fills its calendar without advertising.
Taking deposits by text and chat with no record in the system leads to disputes and confused balances.
We stage the system before it ships, install it with you in the room, and rehearse a real service so launch day is not the first time anyone uses it.
Asking for the next booking only by email later.
It matters more in a lash studio because a lash studio books long appointments with few clients a day, so the revenue per hour is high and a no-show is expensive.
Fills outside the window are priced as full sets; make this a visible rule.
shows service mix.
shows repeat clients.
shows deposit value.
Lash studios are appointment-dense and fill-driven: a full set is the first sale and the fills over the next months are the business. Tracking fill windows so a client is reminded before the retention drops, and requiring a deposit for new clients, are what keep a calendar of long services steady.
As explained by Merchant Fund Express. Updated 2026.
Yes. Sign-up can happen on the customer screen or handheld at payment.
Customer records and reports help you spot clients who have lapsed.
Appointment tools let you offer the next booking while the client is still in the chair.
Once your account is approved the hardware is configured and scheduled for on-site installation. We give you a real date when you call, and we stay with you through the first service.
Tell us the term and the equipment arrangement. We will explain what switching would involve and tell you honestly if waiting makes more sense.
Appointment and customer tools can send reminders; ask us to confirm the setup.
Deposits can be recorded for new clients or long services and applied at the visit, so a long set has a protected slot.
Call Merchant Fund Express. We install it, train your staff and stay on the line after launch. Ask for a free rate review while you are at it.
