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Glossary

Customer concentration: what it means in practice.

How much of revenue comes from one or a few customers.

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In plain language

How much of revenue comes from one or a few customers.

High concentration means a lost customer can cause a sharp fall. Funders look at the share held by the largest customers.

Why it matters

It is a risk indicator that changes sizing.

An example

If one customer is 60% of deposits, losing it removes more than half of revenue.

What to watch for

In practice for Canadian businesses

Common in B2B and manufacturing, especially in smaller markets.

Questions to ask

In a file review

Concentration is read as the share of deposits from the top customers. A reviewer will ask about contract length, renewal history and what happens if the customer leaves, and a diversified recent trend or a signed multi-year contract can ease the concern.

A common misreading

Concentration is not a decline reason on its own. It changes the sizing, since a smaller request leaves room if the key account wobbles.

Related terms

Measuring it yourself

List your top five customers by deposits over the last twelve months and divide each by total deposits. If one is above a third, prepare a short paragraph on the contract, the relationship length and your plan if volume dropped by half.

Common questions

Is concentration a deal-breaker?

No. A smaller request relative to deposits keeps the file comfortable.

Where can I learn more?

See the related guides and the comparison pages, or apply and ask.

Is this legal advice?

No. It is educational information, and agreements vary.

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