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Clover POS · Travel & lodging

Clover POS for Tour Operators: group bookings and day-of payments.

A Clover setup built around how a tour operator actually sells: the rush, the menu, the payments and the people who run it.

✓ Installed by our team and supported by phone. Rates and equipment are quoted to your business.

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How a tour operator really runs

At Merchant Fund Express, we set up Clover for tour operators: the right devices, the features that matter in your workflow and on-site training for your staff.

The rush

Tour operators take bookings ahead and collect balances and add-ons on the day, often at a meeting point with spotty signal.

The menu

Tours by group size and date, add-ons like photos, meals and gear, and deposits on private tours.

The payment mix

Cards online for bookings and by handheld on the day for add-ons and tips.

The people

Guides collect on site and the office reconciles.

The hardware layout

A Flex Pocket for guides with cellular, invoicing for private groups and a Mini at the office.

The core device is the Clover Flex Pocket.

Flex Pocket: Guide terminal
Flex: With printer
Mini: Office

Settings worth getting right

Check the connection indicator at open so a dropped Wi-Fi link is found before the rush.
Build modifiers once so tickets read the same at the counter, the kitchen and in reports.
Turn on receipt options that match what customers ask for: paper, text or email.
Set suggested tip amounts that fit your average ticket instead of the default.
Close out the same time every day so deposits and reports line up.

What to avoid

Relying on a guide's personal phone for payments makes reconciliation hard.

Setup and training

Setup is done with you in the room: devices placed where they will really be used, items and modifiers entered in your language, a test of each payment type and a short training session for opening and closing.

Call Now to Get Set Up: (305) 384-8391

Questions to settle first

What would I do if it failed on my busiest day?
What does my current setup cost me in lost time, not just fees?
What would I do if it failed on my busiest day?

A typical day, hour by hour

Prior

bookings are made online with a deposit.

Meeting point

guests check in and add-ons are sold.

Tour

the guide runs the group.

End

tips are collected and the balance is settled.

Reports worth reading each week

Bookings by tour

shows demand.

Add-on sales

shows photos and meals.

Tips by guide

for payouts.

How the catalog is built

Tours by group size and date with add-ons.

Tours are sold ahead and consumed once, which makes capacity the constraint. Tracking bookings by departure and add-ons by tour shows which departures to add and which to merge, and tips collected by guide at the end of the tour give each guide a fair, visible total.

The case to plan for

Weather cancellations need a refund rule; write it.

Why work with us

With Merchant Fund Express you deal with the people who set the system up. We come on site, train your team and stay reachable by phone, and our funding side is there if you later need capital or equipment financing.

Common questions

Can guides take tips and add-ons on the day?

A handheld takes payment on the spot and sends a receipt.

Can I invoice a private group?

Invoices let a group lead pay a deposit and a balance.

Who installs and trains my staff?

The Merchant Fund Express team installs on site, configures your items and trains your staff, then stays available by phone after launch.

What happens if something breaks on a busy day?

Call (305) 384-8391. We help you troubleshoot, switch to a backup device or arrange a replacement, and we plan a backup connection when we set you up.

Who installs and trains my staff?

Our team installs on site, configures your items and trains your staff, then stays available by phone after launch.

Can guides take tips and add-ons?

A handheld takes payment on the spot and sends a receipt, so guides can sell photos, meals and add-ons at the meeting point or on the route.

Keep exploring

Ready to get set up with Clover?

Call Merchant Fund Express. We install it, train your staff and stay on the line after launch. Ask for a free rate review while you are at it.

Call (305) 384-8391
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