Clover feature · Personal services
A practical walk-through of loyalty and rebooking on Clover for pet groomers: what happens, who does what and what to set up first.
✓ Installed by our team and supported by phone. Rates and equipment are quoted to your business.
Merchant Fund Express configures this Clover capability with your devices, menu and team, so it is working from the first shift.
Loyalty and rebooking help a pet groomer turn each visit into the next one.
For a pet groomer, the detail that matters is this: cards and tips on screen, with many repeat clients paying the same way each visit.
the day's drop-offs are reviewed.
dogs are groomed and add-ons are noted.
pickup payments and tips are taken.
tomorrow's appointments are reminded.
A pet groomer that asks for the next visit before the client leaves fills its calendar without advertising.
Repeat clients are the cheapest revenue a service business has, and they lapse mostly because nobody asked. Offering the next visit at the moment of payment, with a reward they can see, does more than any ad.
Not recording which groomer handled which pet turns commission into guesswork.
Our team ships hardware configured, then comes on site to place it, connect it, build your items and train your staff. We stay on the line through your first service.
Building a clever points system nobody can explain. If staff cannot say it in a sentence, clients will not use it.
It matters more in a pet groomer because groomers book by the dog or cat, with size-based service tiers, add-ons and a lot of regulars on a six-week cycle.
Matted-coat surcharges are common; itemize them so the client sees the reason.
shows the mix.
for payouts.
shows regulars.
Grooming appointments repeat on a cycle tied to coat and breed, which makes rebooking the profitable habit. Offering the next appointment at pickup, with a reminder that goes out before the window closes, keeps the schedule full, and tracking add-ons such as de-shedding or teeth brushing shows which extras are worth promoting.
Groomers often juggle breed-based pricing, add-ons and dogs that need extra time. Recording the breed or size band on the client record, keeping surcharges visible on the ticket and noting the last visit date so the next reminder goes out on schedule keep a busy appointment book from drifting into overruns.
As explained by Merchant Fund Express. Updated 2026.
Yes. Sign-up can happen on the customer screen or handheld at payment.
Customer records and reports help you spot clients who have lapsed.
Appointment tools help offer the next date before the client leaves.
It helps but is not required. A recent processing statement lets us compare your effective rate to what a Clover setup would look like for your sales mix.
No. Equipment and processing are quoted to your business, because the right number depends on your volume, card mix and how many stations you need. Call (305) 384-8391 for a personal quote.
Surcharges such as matting or large-breed handling can be items or modifiers, so they appear on the ticket as their own line and the owner understands the reason for the total.
Tips are attributed to the employee on the sale, so reports show each groomer's tips and payouts do not rely on memory.
Call Merchant Fund Express. We install it, train your staff and stay on the line after launch. Ask for a free rate review while you are at it.
