Clover feature · Personal services
A practical walk-through of loyalty and rebooking on Clover for massage therapists: what happens, who does what and what to set up first.
✓ Installed by our team and supported by phone. Rates and equipment are quoted to your business.
Merchant Fund Express configures this Clover capability with your devices, menu and team, so it is working from the first shift.
For a massage therapist, loyalty and rebooking are two small habits at checkout: reward the visit and offer the next slot.
For a massage therapist, the detail that matters is this: card and wallet, with tips on the card and a membership plan that renews.
the day's clients are reviewed and rooms are prepped.
payment and tip are handled at the end of each session.
add-ons and packages are sold.
tips and session counts are totaled.
Repeat clients are the cheapest revenue a service business has, and they lapse mostly because nobody asked. Offering the next visit at the moment of payment, with a reward they can see, does more than any ad.
Repeat clients are the steadiest income a massage therapist has, and rebooking at the desk is the cheapest way to keep them.
Selling packages as manual price edits means nobody knows how many sessions remain.
We configure your account and hardware before anything ships, then come to you to install, load your items, connect the extras and walk your staff through the first rush, with a phone number for anything that comes up afterward.
Offering a reward so complicated nobody remembers it.
It matters more in a massage therapist because massage practices run on a calendar of single-client sessions with memberships and packages that drive repeat visits.
Late cancels are common; a written policy and a deposit protect the slot.
shows the mix.
shows prepaid use.
for therapist payouts.
Massage is a one-to-one business with a fixed number of hours, so the useful levers are session length mix and rebooking. Offering the next appointment at checkout, and selling packages that carry a small incentive for committing, turns a good session into a standing slot on the calendar.
As explained by Merchant Fund Express. Updated 2026.
Yes. Sign-up can happen on the customer screen or handheld at payment.
Customer records and reports help you spot clients who have lapsed.
Tips can be added at payment or adjusted before the batch closes, depending on your setup.
It helps but is not required. A recent processing statement lets us compare your effective rate to what a Clover setup would look like for your sales mix.
No. Equipment and processing are quoted to your business, because the right number depends on your volume, card mix and how many stations you need. Call (305) 384-8391 for a personal quote.
Packages can be sold as items with a session count, and redemptions are tracked at each visit so you and the client both know what remains.
Yes. A tip prompt can appear at payment and is attributed to the therapist, so tips are accurate without a separate tally.
Call Merchant Fund Express. We install it, train your staff and stay on the line after launch. Ask for a free rate review while you are at it.
