Guide
The point of online ordering is that nobody retypes anything. Orders should arrive in the same place as every other order.
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The point of online ordering is that nobody retypes anything. Orders should arrive in the same place as every other order.
If online orders show up on a separate tablet that someone must watch and re-enter, they will be late. If they appear on the same kitchen display or printer as counter orders, they are just orders.
The setup questions are practical: where tickets print or appear, how pickup times are set and who is responsible for the queue during a rush.
Online and counter orders land together.
Set prep times you can hit and adjust in a rush.
Turn online ordering off or extend times when you are slammed.
Match orders by name or number at pickup.
| Setup | Separate tablet | Same queue |
|---|---|---|
| Re-entry | Yes, by hand | None |
| Risk of delay | High | Low |
| Visibility | One person | Whole kitchen |
| Mistakes | More | Fewer |
A pizza shop used a separate tablet for online orders that the counter forgot to check. After moving them into the same queue as phone orders, the wait for online customers dropped and complaints disappeared.
A device or pricing decision looks bigger on paper than it is in practice. Most owners are well served by choosing for their busiest ten minutes, keeping the first setup simple and adding pieces as volume proves the need.
Call (305) 384-8391 and tell us how you sell. We will explain the options in plain English, give you a personal quote and review your current statement for free. There is no price list to compare against, because the right setup depends on your business.
The hand-off between online and in-person orders is where quality slips. Give each online order a clearly different marker on the ticket, assign one person to confirm it at the pass and keep a spot for staged orders so they are not mixed with walk-ins. When a delivery or pickup runs late, the report will show the time it sat; use that number in your next conversation about prep times.
As explained by Merchant Fund Express. Updated 2026.
Yes. You can turn them off or limit windows during a rush.
Yes. Modifiers carry to the ticket.
Assign one person during peaks.
Pickup times can be set to what your kitchen can hit.
No. Our installer sets up the network, devices and menu with you in the room and trains your staff on the real screens, so nobody has to read a manual or call an IT person.
From approval to live is typically 24 to 48 hours in the DFW metro and 5 to 7 business days nationwide, depending on your location and the readiness of your menu.
Call Merchant Fund Express. We install it, train your staff and stay on the line after launch. Ask for a free rate review while you are at it.
