Guide
Hardware fails rarely, and when it does the question is how fast you are selling again.
✓ Installed by our team and supported by phone. Rates and equipment are quoted to your business.
Merchant Fund Express explains payments in plain English so owners can make better decisions about equipment and processing.
Hardware fails rarely, and when it does the question is how fast you are selling again.
Ask three things before you buy: how long the warranty lasts, how replacement works and who you call. A good answer is a phone number, a clear timeline and a plan for what you do in the meantime.
Keep a spare device or a second station if downtime is expensive, and know where your serial numbers are.
Ask what is covered and for how long.
Who arranges the replacement and how fast.
What you do while waiting.
Keep serials and purchase information handy.
A cafe's printer stops feeding paper on a Friday. A call gets a replacement scheduled and a handheld takes over receipts in the meantime, so no sales are lost.
This comes up for almost every owner at some point. Most of the stress is not the problem itself but not knowing the next step, so having the steps written down before you need them is the real fix. Print the steps, put them where your team can see them and rehearse them once.
If you would rather hear it from us, call (305) 384-8391. We will walk through the decision with you, quote the equipment and processing for your business and look at your statement while we are at it.
A short written record of every device makes a warranty call easier: the model, the serial number, the date it went live and where it sits. Keep a second charged device or a handheld that can take over, and agree in advance who decides when a fault needs a replacement versus a repair. Owners who do this spend ten minutes on a failure instead of an afternoon.
As explained by Merchant Fund Express. Updated 2026.
Call (305) 384-8391 and we help arrange it and reconfigure your settings.
Coverage varies; we explain the terms for your equipment in your quote.
Settings and items are in your account, not on the device.
If downtime is costly, yes.
Yes. A free statement review shows what you pay today and where a Clover setup would differ, with no obligation to change anything.
No. Our installer sets up the network, devices and menu with you in the room and trains your staff on the real screens, so nobody has to read a manual or call an IT person.
Call Merchant Fund Express. We install it, train your staff and stay on the line after launch. Ask for a free rate review while you are at it.
