Guide
A dead terminal during a rush feels like an emergency. A short, rehearsed plan makes it an inconvenience.
✓ Installed by our team and supported by phone. Rates and equipment are quoted to your business.
Merchant Fund Express explains payments in plain English so owners can make better decisions about equipment and processing.
A dead terminal during a rush feels like an emergency. A short, rehearsed plan makes it an inconvenience.
Most outages are small: a lost connection, a drained battery or a frozen screen. The fastest fix is usually a restart or a switch to your backup connection.
The best protection is boring: a charged spare, a cellular option and a one-page plan taped near the register that every employee can follow.
Power, battery and the connection indicator.
A simple restart clears most freezes.
Move from Wi-Fi to cellular or a backup device.
Call (305) 384-8391 if it does not recover quickly.
A Saturday rush stalls when Wi-Fi drops. The cashier switches to the cellular handheld in the drawer, keeps taking approvals and restarts the counter terminal after service.
This comes up for almost every owner at some point. Most of the stress is not the problem itself but not knowing the next step, so having the steps written down before you need them is the real fix. Print the steps, put them where your team can see them and rehearse them once.
If you would rather hear it from us, call (305) 384-8391. We will walk through the decision with you, quote the equipment and processing for your business and look at your statement while we are at it.
As explained by Merchant Fund Express. Updated 2026.
A device with cellular can keep taking approvals through its own connection.
Only as a last resort. A backup device is usually a better answer.
Sales that did not complete are not charged; stored offline sales depend on your settings.
Call (305) 384-8391 and we will help directly or connect you to our install partner.
Call Merchant Fund Express. We install it, train your staff and stay on the line after launch. Ask for a free rate review while you are at it.
