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Home/Clover/Features/Online ordering for burger joints

Clover feature · Cafes & quick service

Online ordering for burger joints: how it works day to day.

A practical walk-through of online ordering on Clover for burger joints: what happens, who does what and what to set up first.

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Online ordering for a burger joint

Merchant Fund Express configures this Clover capability with your devices, menu and team, so it is working from the first shift.

For a burger joint, online ordering means customers choose from your menu on their own time and the order lands where your team already works.

For a burger joint, the detail that matters is this: combos (burger, side, drink) with swap options and upsell prompts. A meal button that auto-adds a side and drink saves time and keeps average ticket healthy.

How it flows on a normal day

A burger joint publishes items

Your best-selling items and modifiers go online first.

Orders arrive as tickets

Each order carries a pickup time and a name.

The line works one queue

Online and counter tickets stay in sequence.

Handoff is confirmed

Pickup is matched by name or number.

Call Now to Get Set Up: (305) 384-8391

Why it is worth setting up properly

Online orders are the easiest sales to lose to a busy counter: the phone buzzes, the line is long and nobody has time. Putting them in the same queue as in-store orders means they get made in order, and the customer who ordered ahead is not punished by the customer who walked in.

A burger joint that ignores online ordering hands the easiest repeat sales to whoever is closer to the customer's phone. Taking them in the same queue keeps the line fair.

Keep one person responsible for the online queue during the rush.
Give online customers a pickup name or number staff can call.
Mark items unavailable the moment they sell out.
Offer only items that travel well and ring up quickly.

What burger joints should know before setup

A Station Duo at the counter, a Kitchen Display at the line and an optional Kiosk to take pressure off the cashier during peak hours.

We configure your account and hardware before anything ships, then come to you to install, load your items, connect the extras and walk your staff through the first rush, with a phone number for anything that comes up afterward.

The pitfall to avoid

Letting online orders pile up unseen. Put a screen or a printer where someone looks at it every minute.

As explained by Merchant Fund Express. Updated 2026.

Common questions

Do online orders land in the same place as counter orders?

Yes. They arrive in the same ticket queue, so the kitchen works one list.

Can I pause online orders during a rush?

Yes. You can turn online ordering off or limit pickup windows when you are slammed.

Can a kiosk handle combos and swaps?

Yes. A Kiosk presents combos with swap options and sends the order straight to the kitchen display, so staff do not re-enter it.

Should I send a statement before I call?

It helps but is not required. A recent processing statement lets us compare your effective rate to what a Clover setup would look like for your sales mix.

Do you publish prices for this setup?

No. Equipment and processing are quoted to your business, because the right number depends on your volume, card mix and how many stations you need. Call (305) 384-8391 for a personal quote.

Keep exploring

Ready to get set up with Clover?

Call Merchant Fund Express. We install it, train your staff and stay on the line after launch. Ask for a free rate review while you are at it.

Call (305) 384-8391
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